Now Hiring!
Part Time Event Host
The Host is the first point of contact for people entering Billings Depot. The Host provides the highest level of service and hospitality to all clients, vendors, and event guests. The responsibilities of the Host are to protect the integrity of the historic campus and respond to the needs of guests while in the Billings Depot. The Host must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the amenities. The Host is expected to possess a working knowledge of the Depot's rules, policies and procedures, as well as familiarity with the amenities and historical nature in order to serve guests.
RESPONSIBILITIES
- Effectively communicate expectations and procedures to event staff, vendors and the client
- Effectively manage high stress situations and deescalate when possible
- Work alongside multiple food service vendors, event coordinators and bar staff
- Complete priorities independently with limited oversight
- Understand company standards regarding safety, historical preservation, and alcohol awareness
- Follow-up, closing, and filing of paperwork for events
- Serve as ambassador and represent the Depot brand at all events
- Monitor and manage guest expectations
- Anticipate guests needs and help fulfill guest requests
- Greet guests upon arrival and direct them to designated areas
- Ensure all safety, satisfaction codes, and Depot procedures are followed
- Coordinate with maintenance staff for the scheduling of room setup and breakdown before and after
- Handle difficult guests and situations in a calm, professional and prudent manner
REQUIREMENTS
- Must have strong problem-solving skills
- Must be able to handle a fast-paced, busy, and somewhat stressful environment
- Physical ability to load/unload vehicles
- Basic computer and phone skills
- Dependable transportation
- Must be over 21 years of age
CHARACTERISTICS
- Approachable: Ability to put others at ease and an exceptional listener and problem solver who is gracious, sensitive and patient.
- Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting.
- Initiative: Obsessed with exceeding customer expectations. Passionate about service improvements.
- Self-Assurance: Confident in ability to meet goals and manage events.
- Composure: Cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others.
- Planning Agility: Accurately scopes & plans tasks during events. Anticipates event challenges and adjusts to reduce risk, liability and guest concerns.
BENEFITS
- The Depot pays for all hosts to be TIPS and Autism certified.
- Flexible schedule. Only work the shifts you want.